Im new to the BT ear piece market, this being my second in the past few months. My first was/is the Jabra BT500, which is very enjoyed... once I got used to tolerating the eargel discomfort, and no adjustability for fit. So my hopes were high with the BT5020, in getting rid of the eargels and allowing for some angle and length of speaker position, would fix my comfort levels.
So my first impressions of the BT5020 was wow, this is comfortable, it weighs less, no eargel and the size is very balanced with the over all package. Turned on the power and it started in pair mode, and paired without a glitch or bump with my Sanyo 8400. So far so good, I was working in the yard, so decided to leave it on and see how I liked the fit and feel. And to speak straight, I forgot I had it on and got the sudden reminder of it real quick when my wife called, the vibrate alert went off (I’d forgotten it had vibrate alert) and I nearly came unglued tell I recalled what was doing it. This thing is that comfortable, no feeling like my ear is plugged up, no strange pulling or pushing, or slippage to keep telling me I have something on/in my ear.
The phone call however set off the first warning signs, there was very distinct static and crackling, this with my phone on my hip on the same side as the earpiece. I kept it in mind but kept working for a few hours before deciding to go and really play with my new earpiece.
I started conducting some tests around the house, called customer service of my phone company, and figured to kill two birds with one stone. I had the phone on a shelf at the same level as my ear, about 3 feet away. The static wasn’t noticed this time so I began moving around the room and it returned. After 9-12 feet distance, the static was so bothersome that if the CSR had answered, Id not have been able to conduct business. I tried moving it closer and at different angles with varying results and little improvement. Static wasn’t noticed as a background noise or white noise type, but direct distortion of voice and or background music (I was on hold a while), it changed with the volume/beat of the sound I was supposed to be hearing clearly.
To say the least, right now I’m not pleased I truly like the feel, fit, weight and appearance of this headset. There is a notable creak from the flexible portion but nothing I will notice after a few days of using something. The button position for those used to the BT500, as I am, is a little different as it is a bit harder to tap the answer/end button, for you can’t really just pinch the end of the mic area and catch the button, as you can with the BT500, but those are small things and a few days of playing will pan out if they become larger issues.
I’ve worn wired headsets for years, mostly Plantronic or Jabra versions’ so moving to BT has been a learning experience. I’m not going to give up on the BT5020 just yet, I’m going to further test it over the weekend, at work where I’ll have multiple other phones and radios on or around my person, at times talking on various radios of various frequencies. I think this will truly tell me if the BT5020 can hold mustard, or if it gets packed up on Monday and sent back, something I’m usually ill tolerant of doing unless something is truly truly broken and/or a turd.
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