The Treonauts Store Returns

30-day 100% Money Back Guarantee

Shop with the comfort of knowing that your order is backed by a 30-day 100% Money Back Guarantee.

If you are not satisfied with an accessory product sold by the Treonauts Store for any reason, you may return it for a full refund (minus the original shipping costs) if returned within 30 days of delivery. There is no re-stocking fee.

To start your return, simply contact our Customer Care team via email or call us at (800) 394-2720 weekdays between 8am - 5.30pm ET.

Misshipped or Defective Products

If your product is defective at the time of delivery, or you received the wrong item, please email or call (800) 394-2720 with details. We will email or mail you a free UPS Return Label to use for returning the merchandise and send you out a replacement product at no cost.

Outside of the 30-day return window

If your product becomes defective after the 30-days return policy, please email or call (800) 394-2720 for warranty details. Each manufacturer offers different warranty periods (ranging from six months to lifetime) and procedures. You will be responsible for all shipping charges on warranty replacements.

Electronic Software Returns

Software purchases are generally not returnable, so please take advantage of the trial edition of the software (if available). A full refund will be granted for downloadable software within 30 days of purchase for:

• Defective software
• Software not received due to our error
• Duplicate Purchases

Smartphone (with service) Returns

You may return you Smartphone for credit within 30-days of activation by obtaining an RMA through 888-378-8091. The wireless service account initiated with the purchase of the phone must be deactivated and in good standning before the phone can be returned. With most carriers, if you don't deactivate service within 14-days, you can not terminate your agreement (without paying a penalty fee) until the end of your service contract.